I added money already in my account

[oobbca]

I just topped up my account and still my account is still suspended please help

[RosieR]

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@oobbca wrote:

I just topped up my account and still my account is still suspended please help

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Hi @oobbca log in your self serve account here https://selfserve.publicmobile.ca/

Do you see $40 in AVAILABLE FUNDS?

If yes, click REACTIVATE CURRENT PLAN as per image below

Log out.  Delete browsing history and cache.  If needed, use a different browser and go incognito mode.  Log back in.

I hope this helps

RosieR

[Anonymous]

 @oobbca : You would see taxes charged on your payment method. You'll only see the base amount here. I imagine your payment method shows the total of 40 + taxes.

[softech]

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@oobbca wrote:

My plan is 40 per month. I add 40 in my account. How much more I need ?

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I think you need to add tax on top.  PM never show tax but they do charge you tax

[JK8]

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@oobbca wrote:

My plan is 40 per month. I add 40 in my account. How much more I need ?

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Try this:

In self service choose lost/stolen. Suspend your service and then log out. Log back in after 1 minute and resume your service. Is the status Active? If yes log out and reboot your phone.

[oobbca]

My plan is 40 per month. I add 40 in my account. How much more I need ?

[Anonymous]

 @oobbca : Did you top-up the full amount of your plan cost? If you did this after becoming suspended then you need the full amount. Don't calculate with any rewards.

[JK8]

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@oobbca wrote:

Where do I find that

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Can you see it in self service?

[oobbca]

Where do I find that

[oobbca]

Where do I find that

[JK8]

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@oobbca wrote:

I just topped up my account and still my account is still suspended please help

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Is there a reactivate button?