03-09-2021 08:35 PM - edited 01-05-2022 05:33 PM
I just topped up my account and still my account is still suspended please help
03-09-2021 09:05 PM
@oobbca wrote:I just topped up my account and still my account is still suspended please help
Hi @oobbca log in your self serve account here https://selfserve.publicmobile.ca/
Do you see $40 in AVAILABLE FUNDS?
If yes, click REACTIVATE CURRENT PLAN as per image below
Log out. Delete browsing history and cache. If needed, use a different browser and go incognito mode. Log back in.
I hope this helps
RosieR
03-09-2021 08:52 PM
@oobbca : You would see taxes charged on your payment method. You'll only see the base amount here. I imagine your payment method shows the total of 40 + taxes.
03-09-2021 08:50 PM
@oobbca wrote:My plan is 40 per month. I add 40 in my account. How much more I need ?
I think you need to add tax on top. PM never show tax but they do charge you tax
03-09-2021 08:44 PM
@oobbca wrote:My plan is 40 per month. I add 40 in my account. How much more I need ?
Try this:
In self service choose lost/stolen. Suspend your service and then log out. Log back in after 1 minute and resume your service. Is the status Active? If yes log out and reboot your phone.
03-09-2021 08:43 PM
My plan is 40 per month. I add 40 in my account. How much more I need ?
03-09-2021 08:41 PM
@oobbca : Did you top-up the full amount of your plan cost? If you did this after becoming suspended then you need the full amount. Don't calculate with any rewards.
03-09-2021 08:39 PM
@oobbca wrote:Where do I find that
Can you see it in self service?
03-09-2021 08:39 PM
Where do I find that
03-09-2021 08:38 PM
Where do I find that
03-09-2021 08:36 PM
@oobbca wrote:I just topped up my account and still my account is still suspended please help
Is there a reactivate button?