09-13-2021 11:22 AM - edited 01-06-2022 03:22 AM
09-13-2021 01:03 PM - edited 09-13-2021 01:06 PM
@Jarjar10118 wrote:Help !!!
@Jarjar10118 If you added funds and you account status is ACTIVE, try rebooting your phone (as @hTideGnow already posted...)
You could also try toggling into airplane mode, than back to regular mode.
09-13-2021 11:53 AM
@Jarjar10118 Your account is current in suspended stage?
If you login to My Account. Do you see "Reactivate current plan" button? If so, click it and logoff and reboot the phone.
If not, check to see any fund in Available Fund on My Account. If the fund amount is the same as your plan amount, you have the fund there and has not been applied onto the plan yet. Go to Payment and choose Other and add $1 more and see if it will trigger. Then check if "Reactivate" button there.
If Available Fund = $0, you might want to follow the above step to manually pay but pay $Plan amount +$1 instead
09-13-2021 11:40 AM
@Jarjar10118 wrote:Help !!!
Dial 611. What message do you get?
09-13-2021 11:28 AM
If you have funds in your balance to cover the plan try the two tricks in this post
09-13-2021 11:24 AM - edited 09-13-2021 11:26 AM
Log into your account. If you see a reactivate button then click on it. If you still need assistance then submit a ticket.
Here’s when and how to contact our Customer Support Agents: