How to stop Public Mobile texting payment reminders

[RexBuck]

I am signed up for Preauthorized payments.  However, I still receive 4 or 5 text messages per month ranging from reminders that the payment is coming up, making sure I have enough $ in my account and that the payment has been made.  The only texts of this nature I would need would be that the payment wasn't made, the rest are a waste.  Any way to get rid of these?

[softech]

@gpixel 

Security features all have their pros and cons... one day you know you didn't use *611 but you got the text, you will be glad you were alerted.. LoL

[gpixel]

the text message everytime one calls 611 is super annoying. 

Thank you for calling IVR. Did you know that you can check your Rewards, change your plans, purchase add-ons, view plan usage and so much more through My Account? Visit the new and improved My Account at myaccount.publicmobile.ca.

[computergeek541]

There's no reason to contact a CSA. The text message reminders can't be turned off from their end.

[computergeek541]

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@on2wheels wrote:

Can we at least get them sent at normal hours during the day?  I pay for a family account as well and they are getting texts in the middle of the night saying "Thankyou for paying...etc". 

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This complaint about the middle of the night text message from Public Mobile has been expressed by many customers for more than a year. Unfotunately as you know, Public Mobile has not fixed this.

[on2wheels]

Can we at least get them sent at normal hours during the day?  I pay for a family account as well and they are getting texts in the middle of the night saying "Thankyou for paying...etc". 

[computergeek541]

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@brother wrote:

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@JK8 wrote:

@RexBuck 

No way to get rid of these unless you block the number on your phone.

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I'm getting PM messages originating from different numbers.

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Public Mobile only sends SMS payment remdinders from 611.

[brother]

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@JK8 wrote:

@RexBuck 

No way to get rid of these unless you block the number on your phone.

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I'm getting PM messages originating from different numbers.

[brother]

What could possibly be "really important message(s)".

[computergeek541]

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@Outdoorsman wrote:

@RexBuck hi no ,not without blocking the important ones also 

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I've never once received a text message from 611 that I've considered important or that I wanted. Even the messages about free add-ons and such are considered marketing messages are are classified differently. They also identified as coming from a different number. I don't mind so much the payment reminder, but the ones that I don't like are the "everything is ok/good to go" type messages about how the plan renewed and about how rewards have been applied (received at midnight).

[Yummy]

You cannot stop PM sending you payment reminder SMS. You could block 611 but it is not advisable as you might miss really important message(s).

[will13am]

@RexBuck , these notification texts are all or nothing.  In the past members have stopped certain text and everything went silent.  It was painful to resubscribe.  

[Outdoorsman]

@RexBuck hi no ,not without blocking the important ones also 

[JK8]

@RexBuck 

No way to get rid of these unless you block the number on your phone.