How to reach out to PM in regards to usage
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12-04-2016 08:22 PM - edited 01-05-2022 01:10 AM
In my account overview , it shows that I have used 3 GB since I joined PM on Nov 16th which does not seems to be right, I use wifi when I am home, who do I need to contact from PM to have them check it out?
When I checked my usage history, total used data is much less than the 3 GB.!!
Any help is appreciated.
Thanks
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12-04-2016 10:21 PM
@osama49 Every carrier is different. Signal is different, so it may activate differently.
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12-04-2016 10:20 PM - edited 12-04-2016 10:22 PM
@osama49 i would say that the data displayed within your account should be very accurate and the problem has more likely to do with some phone settings.... i doubt that PM hires people to monitor data usage just for the purpose of manipulating it to "steal" data from users... highly unlikely... i'm with PM since 4 months now, and my data usage is pretty much bang on on all 3 of my lines using iphones 5s, note 5 and s7 edge....
cheers
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12-04-2016 10:15 PM
@osama49, are you getting all of the data? It may be several pages of information.
its not a great tool for the task, but it is accurate.
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12-04-2016 10:13 PM
@pchan, nice thought on the zero-rated options from other providers. That totally could be the answer.
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12-04-2016 10:11 PM
Mine showing
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12-04-2016 10:10 PM
Ok. At the time the usage report says your using data do you remember what your doing? The only other thing I can think of are backgound operation such as pulling email or your listening/streaming music and/or it is synching across You wouldn't happen to have SPOTIFY ... free ($$$ and data) on Fido for certain plans, but not on Public mobile.
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12-04-2016 10:07 PM
i see the following wing in the same place.
6GB Data
2425.156 / 6144 MB
Meaning I'm about 2.5/6 GB on my plan.
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12-04-2016 10:03 PM
The usage report , which I ran from view usage history seems to be correct, but when I go to my account, overview, My-Add-ons, under amount used, I see it is 3 GB, but usage history shows much less than that, If usage history shows the correct usage then I have no concern.
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12-04-2016 09:51 PM
Yes, I have the Smart network switch on. but I have it on even before I swithced to PM from Fido, and I wasn't exceeding my monthly 1 GB limit.
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12-04-2016 09:46 PM
pchan,
I did review the usage history, and added up the MB in data usage column and the total of MB is the equal to the usage showed in the account overview page.
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12-04-2016 09:43 PM
Almost all time the carrier side usage report is correct.
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12-04-2016 09:25 PM
When you logon there's a button to change your plan, right underneath is a View My Usage link. CLick on that and it will give you a session by session of your data usage and call usage.
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12-04-2016 09:19 PM - edited 12-04-2016 09:20 PM
@UDP7 actually thgere is a feature on android called "data boost" which let's both wifi and data run at the same time.... so let's say you watch a movie and believe it to be wifi, you probably also start using/burning up data as well... i usually turn data off when i'm home....this way i know for sure....
cheers
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12-04-2016 09:16 PM
@osama49 There's an option on Wi-Fi that automatically switches between Wi-Fi and mobile data. Maybe you have that on. Other than that, I'd just private message a mod about it.
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12-04-2016 09:10 PM
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12-04-2016 08:45 PM
I tried to download it from goolge play and getting a message that my device isn't compatible with this version
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12-04-2016 08:35 PM
I have Samsung note 3
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12-04-2016 08:30 PM
You may want to track your actual usage more carefully; for example
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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12-04-2016 08:28 PM
@osama49 What phone are you using?
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12-04-2016 08:24 PM
You will probably have to wait till your next billing cycle to find out anything or get support!
You are dealing with PUBLICNOSERVICEMOBILE here. Right now there is a 12+ day backlog, so you might get lucky with a answer by xmas.
If you are on the 12GB plan you won't run out till the end of 90 days..
But don't expect anyone here to help for a long time.
Enjoy.