How to get refund for wrong add-ons?

[ujassa10]

Hi I added mistakenly US Roaming - 1 GB Data (10-day) rather then adding 1GB Add-on. Is there any chance I would get refund for this mistakenly added add-on.

Thank You

[softech]

@amgadserour09  please message support directly with this link

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[amgadserour09]

Hi, the link is not working. I, too, added a US unlimited talk and text by mistake. Can you help me?

[Anonymous]

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@ujassa10 wrote:

Hi I added mistakenly US Roaming - 1 GB Data (10-day) rather then adding 1GB Add-on. Is there any chance I would get refund for this mistakenly added add-on.

Thank You

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Did you possibly only add the money thinking you had purchased it? Does at least the amount still show in your Available Funds? Or do you see the add-on down in the data & add-ons area of your overview page?

[will13am · Accepted solution]

@ujassa10, generally per terms of service, there are no refunds.  However, Public Mobile is known to be generous for situations such as this.  You will need to contact the moderator team to receive a credit back.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.