I am asking this question on behalf of my father. He ported his number to public mobile before traveling overseas. At that time, the public mobile website was not updated, and a user would receive a confirmation code for login on their number or their email.
My father is now in overseas and want to purchase an add-on for receiving calls there. But whenever he tries to login to his account, a code is sent to his number, which he obviously does not receive. There is no option to receive the code on his email.
Is there anyway he can login to his account and make the purchase for the add-on? Thank you.
PM just changed to a new EverSafe login system and you need to complete the setup
Since he has not created an EverSafe id yet, he won't be able complete the part to link to My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support and have them to help in this situation: