How to get PUK code?

[agustin]

I recently activated my new SIM card, and my old device is asking me for a PUK code, where can I get that?

[esjliv]

@agustin  -  check out this PUK help link to help you further if needed: 

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml6dfoOGWCbzEjqGe8...

[BKNS27]

@agustin 

What phone do you have?

What message error for the PUK is it asking for? 
A SIM PUK or phone PUK?

[softech]

@agustin   this sound like a device's carrier unlock code.  The phone has been using on the old carrier without issue?  For the carrier unlock code, only the carrier where you got the device from would be able to provide you.  And no worry, they are obligated to provide you the code for free.  Please call them back and ask them for the device unlock code.

[dust2dust]

What is the exact message the phone is saying?