How to contact moderators? I see a handle but it doesn't look correct.

[SquashSquirrel]

I need to contact the moderators.  

The solution I need is regarding a PUK code.  

I can log in just fine on the forum but when I try to use SIMON with the same credentials, it throws back an error code when attempting to create a ticket.

Thanks

[t_p]

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@SquashSquirrel wrote:

I need to contact the moderators.  

The solution I need is regarding a PUK code.  

I can log in just fine on the forum but when I try to use SIMON with the same credentials, it throws back an error code when attempting to create a ticket.

Thanks

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@SquashSquirrel 

Try this link:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml6dfoOGWCbzEjqGe8...

[Anonymous]

 @hTideGnow , @Anonymous : The OP has got to submitting a ticket. Just that it's not proceeding.

I'd still want to know which PUK but @SquashSquirrel , try a different browser or use incognito/private mode.

[Triguy]

Here is an explanation by one of the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

• If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

• Once the PUK is recovered and validated, you will be asked to choose a new PIN.

• Only Public Mobile's CSA can give you this type of code, which the device manufacturer cannot. Public Mobile's CSA can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/

• Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable

[Anonymous · Accepted solution]

@SquashSquirrel 

Where To Find Your PUK

A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Customer Support Agents by clicking here link..

Where to find your PUK (publicmobile.ca)

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can re-send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[hTideGnow]

@SquashSquirrel   there are couple type of PUK codes.  What was the exact message?

Not every type PM support can assist

but if it is SIM card PUK, you can open a ticket with PM, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. Type:  Unlock a phone
2. Click "Sim card PUK"
3. Click "Contact Us"
4. Click "Click her to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Anonymous]

 @SquashSquirrel : What's the exact wording of the PUK message? There are several variants.