How to change credit card information?

[SkybeatImm]

my credit card has expired. How can I change the card details?

[esjliv]

@SkybeatImm 

Have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link

[BKNS27]

@SkybeatImm 

Clear the cache and go incognito and login on a laptop or desktop.

You can also purchase a voucher and enter it by dialing 611 to activate your account.

Contact a CS_Agent to change an activate email address.

Voucher can be purchased from these locations:

 

Or purchase on recharge.ca

[softech · Accepted solution]

@SkybeatImm do you have an email yiu can login?  just ask PM support to update the login to an email you have access 

Please open ticket with PM support using chatbot 

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[SkybeatImm]

My account is not working. Email is not working how can I login

[BKNS27]

@SkybeatImm

You need to login to your account and go to the Payment section and update the CC on file.