Service Not Accessible Error

[baaba3092]

There appears to be  a problem with logging into my account and an attempt to submit a ticket did not work. Was asked to enter phone number to have a code sent but received an error message saying  the account service was not available. Today   was / is the payment date. I need to be able to get into my account and make the payment and get my access back

Need help

[esjliv]

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@baaba3092 wrote:

Where could I purchase a voucher from and where could I ask the 611 operator to send whatever helpful info to

TIA

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@baaba3092 

Vouchers can be added for payments through 611 or My Account,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

edit, 611 cannot send you anything. 611 is a tool you can use to help you manage your account.

[baaba3092]

OK will give that a shot and feed back

[baaba3092]

Where could I purchase a voucher from and where could I ask the 611 operator to send whatever helpful info to

TIA

[Hollister]

@baaba3092 

I was able to log into my account just now. Clear your browser cache first and then open a new browser window in incognito or private mode.

[computergeek541]

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@baaba3092 wrote:

There appears to be  a problem with logging into my account and an attempt to submit a ticket did not work. Was asked to enter phone number to have a code sent but received an error message saying  the account service was not available. Today   was / is the payment date. I need to be able to get into my account and make the payment and get my access back

Need help

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Until you can get your Self Serve account fixed, buying a voucher can be done and the payment applied by dialing 611. For the verification code, is there an option to have the code sent by e-mail?