How to change Community "user name"

[Sealevel]

Mis-typed my Community user name when setting up (I blame the keyboard)... how do I change it?  I tried creating a new Community ID and it merely took me to my present login.  Please advise.

[CountyDownIeUk]

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@Luddite wrote:

Try:

1. Go to your profile and change the email address
2. Logout of this account.
3. Open your browser using incognito/private mode
4. Create new account

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Just to add what was said. 

Get a new gmail. 

Go into your not wanted Community profile and put that new email address in it. 

Start up a new profile with the preferred handle/name

Use your email address that you use for your My account

Make sure you verify it on the Community side and all is working ok

Delete that new gmail. 

OR

Go through a CSA. 

Edit: I don't know why so many people here use their actual name here..is a loss of privacy!!! Be careful what you are giving away!!!

[darlicious · Accepted solution]

@Sealevel 

Since you have to contact customer support for your other issue you can just get them to change your community account username at that time.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[computergeek541]

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@hTideGnow wrote:

HI @Sealevel 

You can change your Community username with the help or PM Support.   Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Contact CS Agent
2. Click "Contact Us"
3. Click "Other"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.
   
   After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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While accurate, there's not much reason to change the username for a Community account with only 8 posted messages.  It would be much easier (and faster to follow @Luddite advice to creat a new Community account.

[BKNS27]

@Sealevel 

I also changed my user name after I decided keep my user name more private so I contacted a moderator (CS_Agent).

They changed it after a day.

[hTideGnow]

HI @Sealevel 

You can change your Community username with the help or PM Support.   Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Contact CS Agent
2. Click "Contact Us"
3. Click "Other"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.
   
   After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Luddite]

Try:

1. Go to your profile and change the email address
2. Logout of this account.
3. Open your browser using incognito/private mode
4. Create new account