How to blacklist my phone (lost)

[esjliv]

@waleedbaig - I hope the phone finds its way back to you somehow. 

For your reference, see more information on how to list your phone lost/stolen on your self serve account, and "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[JL9]

Good call, send a private message asap and get it on the blacklist

edired by computergeek541: removed inappropriate comment as per terms of service

[computergeek541 · Accepted solution]

@waleedbaig 

To have the device blocked from being ever used again (unlesss you receover the device), you'll need to contact a Public Mobile customer support agent to have the IMEI added to the database of lost and stolen devices.  Tickets are opened through:  

https://widget.telus.tiia.ai/publicmobile/publicmobile.html