How to activate a SIM card after lost my phone

[xia]

Hi there,

I lost my phone and now i got a new SIM card. I tried to activate it through the service but it could connect to my exsiting account.

Anyone knows how?

THanks,

XX

[BKNS27]

@xia 

If you clicked on Lost/Stolen Phone to deactivate the old SIM. You will need to deactivate the Lost/Stolen Phone then click on Change SIM card and add the new SIM number.

If you didn’t activate Lost/Stolen Phone, all is needed is to add the new SIM number on Change SIM Card and it will cancel the old SIM.

[iliketotalk]

@xia hi follow the advice of @JK8  if it doesn't work for you  than you will need to open a ticket through Simon to speak to a customer service agent they will help you  Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JK8]

@xia 

You need to log into self service and choose Change SIM card. Use chrome browser and go incognito, but clear your browser cache first.