How to activate SIM card

[Lois26]

eSIM doesn’t work. Bought a SIM card. Still not working,  live chat always disconnected, send messages to customer service , no answer for two days. 

[Bethstamaria]

Hey! If you're an ESIM user and got stuck to the last step of number transfer or just waiting to activate your ESIM and you have SOS signal.

Purchase ESIM in your public mobile account.

Then, if you are an iphone user, Go to settings>>SIMs>> turn cellular data and choose public mobile. Wait for 5mins, then signal bar will change. Restart your phone then submit a ticket to PM to give you the $5 credit to your acct.

Use my referral code: xxxxxx

[softech]

@Lois26 

you need PM CS agent to help to change the sim to physical sim card and update the sim card number to your account.  

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)