Can I upgrade my IMEI online?

[Lois26]

eSIM QR doesn’t work since IMEI not corrected, now phone is not activated.

[softech]

@Lois26 

you need PM CS agent to help to change the sim to physical sim card and update the sim card number to your account.  

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

[Lois26]

eSIM doesn’t work. Bought a SIM card. Still not working,  live chat always disconnected, send messages to customer service , no answer for two days. 

[slusagm]

Is it about porting? You need to ask PM to help with updating the IMEI as well as help with the eSIM

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Handy1]

@Lois26  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage