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How to access SIM & Activation Online Form

DChung
Good Citizen / Bon Citoyen

‎10-30-2019 09:03 PM - edited ‎01-05-2022 07:48 AM

Hi there, 

I had completed the Activiation Form to port my existing number from Petro to Public but I was asked to go to PublicMobile.ca and click "Contact Us" and complete the SIM & Activation online form.   I am unable to see "Contact Us" on the website.  May I know how can I access this form and have my number port successfully.

Thanks.

Labels:
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21 REPLIES 21

DChung
Good Citizen / Bon Citoyen
In response to computergeek541

‎10-31-2019 10:58 PM

Thanks again, much appreciated.

0 Bravos

computergeek541
Oracle
Oracle
In response to DChung

‎10-31-2019 10:30 PM

@DChung wrote:

Thanks for your help.  I've asked to remove the information.

I've alraedy removed the information posted in error.

0 Bravos

DChung
Good Citizen / Bon Citoyen
In response to DChung

‎10-31-2019 10:19 PM

Thanks for your help.  I've asked to remove the information.

0 Bravos

computergeek541
Oracle
Oracle
In response to DChung

‎10-31-2019 10:13 PM

@DChung - Please do not post any of that type of information here.  This is a publicly-accessible internet site. Anyone with an internet connection can see what you post in a message here.  Only provide information such as your phone number, IMEI, account number, passwords, etc. in private with Public Mobile moderators.

wetcoaster
Mayor / Maire
In response to DChung

‎10-31-2019 10:13 PM

@DChung 

You are still posting in the community - PLEASE remove your personal information from your post ASAP. Click on the the three dots in the upper right corner of your post.

 

Please send your details to the  moderators by PRIVATE MESSAGE

You can use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

wetcoaster
Mayor / Maire
In response to computergeek541

‎10-31-2019 10:04 PM

@computergeek541 wrote:
@wetcoaster wrote:
@CS_Agent wrote:

Dear DChung

 

 

Thank you for contacting Public Mobile

 


I thank you for providing me the information to verify your account

 


I checked the  information of your port and it gives us an error because

 


it says tat the information provided was incorrect

 


I need you to verify the account number and the IMEI number to authenticate user and re submit the port request

 


Sincerely

Jorge M

Public Mobile Community Moderator

@CS_Agent/ Jorge, @DChung 

 

Please, continue this conversation via Private Message - it doesn't belong into the publicly accessible part of the community!

I would think that message above was likely intended to be a private message. The last thing we need is someone posting IMEI, account number, phones numbers, and passwords.

@computergeek541 

And here we go...

Can you do the honours, please?

 

DChung
Good Citizen / Bon Citoyen
In response to CS_Agent

‎10-31-2019 09:56 PM - last edited on ‎10-31-2019 10:12 PM by Oracle

Hi again Jorge,

 

I am new to this "Community" and unsure how this "private message" works.  Here are the information you requested. 

 
The account number from my previous provider (Petro Mobility) is xxxxxxxxxx
IMEI is xxxxxxxxxxxxxx
 
Thanks again for your help and please let me know if you need further information.  If you can advise whether by "replying" to this would post this message to the public or not.
 
Regards,
D Chung
 
 
edited by comptuergeek541: account information removed
0 Bravos

computergeek541
Oracle
Oracle
In response to wetcoaster

‎10-31-2019 09:44 PM

@wetcoaster wrote:
@CS_Agent wrote:

Dear DChung

 

 

Thank you for contacting Public Mobile

 


I thank you for providing me the information to verify your account

 


I checked the  information of your port and it gives us an error because

 


it says tat the information provided was incorrect

 


I need you to verify the account number and the IMEI number to authenticate user and re submit the port request

 


Sincerely

Jorge M

Public Mobile Community Moderator

@CS_Agent/ Jorge, @DChung 

 

Please, continue this conversation via Private Message - it doesn't belong into the publicly accessible part of the community!

I would think that message above was likely intended to be a private message. The last thing we need is someone posting IMEI, account number, phones numbers, and passwords.

wetcoaster
Mayor / Maire
In response to CS_Agent

‎10-31-2019 09:36 PM

@CS_Agent wrote:

Dear DChung

 

 

Thank you for contacting Public Mobile

 


I thank you for providing me the information to verify your account

 


I checked the  information of your port and it gives us an error because

 


it says tat the information provided was incorrect

 


I need you to verify the account number and the IMEI number to authenticate user and re submit the port request

 


Sincerely

Jorge M

Public Mobile Community Moderator

@CS_Agent/ Jorge, @DChung 

 

Please, continue this conversation via Private Message - it doesn't belong into the publicly accessible part of the community!

CS_Agent
Customer Support Agent
In response to DChung

‎10-31-2019 09:05 PM

Dear DChung

 

 

Thank you for contacting Public Mobile

 


I thank you for providing me the information to verify your account

 


I checked the  information of your port and it gives us an error because

 


it says tat the information provided was incorrect

 


I need you to verify the account number and the IMEI number to authenticate user and re submit the port request

 


Sincerely

Jorge M

Public Mobile Community Moderator

0 Bravos

CS_Agent
Customer Support Agent

‎10-30-2019 09:53 PM

Dear DChung

 

You are quite welcome

 


Sincerely

Jorge M

Public Mobile Community Moderator

0 Bravos

DChung
Good Citizen / Bon Citoyen
In response to computergeek541

‎10-30-2019 09:41 PM

Excellent advice.  Thanks a lot!

0 Bravos

DChung
Good Citizen / Bon Citoyen
In response to ChuckYeah

‎10-30-2019 09:40 PM

Thank you.

0 Bravos

DChung
Good Citizen / Bon Citoyen
In response to ChuckYeah

‎10-30-2019 09:39 PM

Thanks for your advice.  Already did and they are looking into it for me now.

computergeek541
Oracle
Oracle
In response to totalUser

‎10-30-2019 09:37 PM - edited ‎10-30-2019 09:39 PM

@totalUser wrote:

Hi @DChung 

Did you already activate your sim?

If not Is it the same email you use with koodo?

If it's same email, login to your koodo account and change koodo email to another one, then try again. Koodo and public share the system

DChung is coming from Petro Canada. The sim must already be active because the person is already receving text messages from Public Mobile.

totalUser
Mayor / Maire
In response to DChung

‎10-30-2019 09:10 PM

Hi @DChung 

Did you already activate your sim?

If not Is it the same email you use with koodo?

If it's same email, login to your koodo account and change koodo email to another one, then try again. Koodo and public share the system

0 Bravos

computergeek541
Oracle
Oracle

‎10-30-2019 09:09 PM - edited ‎10-30-2019 09:38 PM

@DChung wrote:

Hi there, 

I had completed the Activiation Form to port my existing number from Petro to Public but I was asked to go to PublicMobile.ca and click "Contact Us" and complete the SIM & Activation online form.   I am unable to see "Contact Us" on the website.  May I know how can I access this form and have my number port successfully.

Thanks.

There is no such form.  In addition, you can't activate a sim card twice.

 

That text message that you received means that the porting request that you submitted has failed. Keep using your old carrier's service for now so that you don't miss any of your incoming calls or text messages.

 

Do yourself a favor and gather the Petro Canada Mobility device IMEI and Petro Canada account PIN and provide that to the moderators by going to https://publicmobile.ca.ada.support/chat/ and typing in "contact us" to open a support ticket. You will need to provide your old carrier's account information to the moderators in that ticket.

Dunkman
Oracle
Oracle

‎10-30-2019 09:08 PM

@DChung 

The form does not exist. 

 

You will need to contact moderator to get port completed. 

 

Click on the question mark on the right lower corner of website to start ticketing process for moderator help. Tell Simon that you are having porting issues, answer a few quesitons, then you will be able to get a ticket for moderator help.

 

You may be still able to use your old carrier SIM card in your phone until the port is completed.  

DChung
Good Citizen / Bon Citoyen
In response to popping

‎10-30-2019 09:07 PM

I had already completed that form to activiate the SIM and doesn't allow me to re-do this with my email address.

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ChuckYeah
Mayor / Maire

‎10-30-2019 09:06 PM - edited ‎10-30-2019 09:08 PM

@DChung This is an old message. Best to creat a support ticket:

 

Explain your issue to SIMON, seen below:

simon.PNG

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Simon2.png

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
Alternatively, you may send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


About @Moderator_Team
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Saturday & Sunday: 8AM-10PM EST

popping
Retired Oracle / Oracle Retraité

‎10-30-2019 09:05 PM - edited ‎10-30-2019 09:07 PM

@DChung wrote:

Hi there, 

I had completed the Activiation Form to port my existing number from Petro to Public but I was asked to go to PublicMobile.ca and click "Contact Us" and complete the SIM & Activation online form.   I am unable to see "Contact Us" on the website.  May I know how can I access this form and have my number port successfully.

Thanks.

https://activate.publicmobile.ca

If you are porting Koodo prepaid to PM, create a moderator support ticket using the ? button at the right side bottom corner of this page.
Enter "contact human" as question for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

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