Hello all,
I bought a new phone from Apple so I didn't have to get a contract with Rogers again or anybody else. I bought a PM SIM card from telus and I have the app on the new iPhone. I clicked transfer number instead of getting a new number (thought it would be easier), and it gave me a checklist that I checked off in order to proceed with the transfer. I put the Rogers SIM card into my new phone and continued to proceed as directed; entered the PM SIM # etc. but it said that something went wrong with the transfer and to Contact Support.
Everytime I tried to contact support in the chat the screen, it would go blank when I tried to login. I clicked back without realizing that it would log me out and now that I've done that every time I sign in I get prompted to activate the SIM card and I enter the SIM # and it says it looks like you've activated it already. Mind you I've already paid the subscription amount for the plan so I'm really unsure of what to do here now. Can anyone please help me 😞
