@Slicemage
Your account is showing active? You do not show any funds in your balance? Has pm debited your balance your plan amount in your payment history?
If all of the suggestions have failed then log into your account. Go to the plans or usage page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Log out and reboot. If this does not restart your service you will have to contact the moderators.
Using lost/stolen with active service will likely cause your rewards to not apply on your next renewal. If this happens contact the moderators after renewal and have them apply them manually to your balance.
This widespread autopay system failure has caused a lot of grief for many customers and that is unfortunate. Certainly changing providers and abandoning your nearly 4 years of loyalty and other rewards is certainly an option but considering these are your first 2 posts to the community since 2017 it sounds like you have had pretty flawless service up until this time.....I'm surprised you would cut and run after your first system issue. Being a prepaid provider the non payment of your plan amount automatically suspends your service as it does at all prepaid providers in Canada. You would have to open a postpaid account at another provider to avoid suspension.
The only other warning you get that your account is suspended is not recieving the second of two text messages from pm at noon eastern after renewal. The first informs you of your rewards being successfully added to your balance and the second would normally tell you your account successfully renewed.
