Credit Cards

[MarshC]

I have tried to set up my account and autopay using 3 different credit cards all of which were rejected(i used one of them for the initial activation of the sim card) forcing me to go by a voucher in person something I am normally fine with but with the current pandemic have been doing my best to avoid i called my credit companies and confirmed the issue is not on there side if you can get back to me asap i would appreciate it very much

[esjliv]

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@MarshC wrote:

I have tried to set up my account and autopay using 3 different credit cards all of which were rejected(i used one of them for the initial activation of the sim card) forcing me to go by a voucher in person something I am normally fine with but with the current pandemic have been doing my best to avoid i called my credit companies and confirmed the issue is not on there side if you can get back to me asap i would appreciate it very much

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@MarshC , by now, after time has passed, I hope you were able to be successful on your next attempt by following other posters suggestions.

Ways to contact the Public Mobile representatives if required:

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

[darlicious]

@MarshC 

Here's some additional info to help you solve your issue...

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

1. Reboot your device.
2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
3. Choose replace card rather than remove card.
4. Copy your address from your billing statement.
5. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
6. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
7. USE ALL CAPS if necessary.
8. Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active  click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot

[Triguy]

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.  If you are using a payment card, leave the apartment/suite number in the payment information section blank.

https://www.publicmobile.ca/en/on/get-help/articles/register-your-payment-card

[softech]

@MarshC 

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time 

Also, here are some tips for adding Credit card

1. Clear the browser cache and then close all tabs.
2. Launch your browser again, you might want to Use secret/private/incognito mode.
3. At Self-Serve, choosing "manage my card", then "replace my card" or from the payments page choose "the manage my card" option under the payment method box. B

4. When filling in the information
a. avoid autofill
b. If address/name your credit card statement is in ALL CAPS then follow it with All CAP.
c. Do not use the apt/unit box. Leave it blank.
If you have a suite #, add it to your street address instead.
When you fill out the street address, following Canada Post address if there is a discrepancy.
You might use the billing address on your second attempt if necessary.
Example: 101-1234 ABCD AVE E , City , PROV , CANADA , X0X0X0
d. Do not use a space in the postal code. If it fails the first time, you might want to try X0X 0X (drop the last digit due to space)
e. Make sure you use the full name on the card.

5. Submit the credit card/address without a payment attached to have it register.