11-02-2023 01:53 PM - last edited on 11-02-2023 02:49 PM by computergeek541
cx rep danny stopped responding. appears to be a broken chat bot. how do i get real help?
Solved! Go to Solution.
11-02-2023 02:32 PM
you might have found out that the infamous Simon Chatbot has been broken for about six or seven months since the inception of the new site
you have to rely on private messaging to communicate back-and-forth with customer support agents,
11-02-2023 02:10 PM
Maybe we can assist? If issue is account related, only agent can help you.
To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here
11-02-2023 01:55 PM
You continue replying to them. What's the problem that you need them for?