How do i change the email on my account?

[FamilyLifePsyc1]

It won't let me change my email in my account - profile

[hycm53]

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@FamilyLifePsyc1 wrote:

It won't let me change my email in my account - profile

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You can't change your email in your account. You can ask PM customer service to change email for you.

[Yummy]

You have to contact agent to do that for you.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[hTideGnow · Accepted solution]

HI @FamilyLifePsyc1 

Yes, for email on My Account, you cannot change it yourself, please open ticket with CS agent and they will have to change it for you

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[walker1]

@FamilyLifePsyc1   You'll have to get a CSA to change that for you.