How do I reload my balance online

[BlueB]

@Coddy0106 

Welcome to the Public Mobile Community!  🙂

A lot of great info (above) from others about reloading your Balance online.  I'm not sure what is driving your question here, so thought I'd add some related info about reloading your Balance even if not online...

You can purchase vouchers from many convenient retail and online locations and dial 611 to refill easily via your Public Mobile phone.  You can also use these purchased vouchers online, or with credit card, etc.

If we haven't answered your question or other curiosities, just let us know more details and we'll help however we can.  🙂

[esjliv]

Hello @Coddy0106 

If you have not created a Self Serve account, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

Then go to the Payment TAB.

[darlicious]

@Coddy0106 

The payment system has its moments sometimes so here's a guide to making a successful payment.

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

1. Reboot your device.
2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
3. Choose replace card rather than remove card.
4. Copy your address from your billing statement.
5. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
6. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
7. USE ALL CAPS if necessary.
8. Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active  click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.

You may also find useful the member contributed thread on vouchers....

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...

[Dunkman]

@Coddy0106 

Here is some good help articles on payments:

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-online

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-through-611

https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options

Let us know if you have further questions.  

[dlambro · Accepted solution]

Log into your account using My Account tab, go to Payment Tab on the top of your account information, and then choose Make a Payment, One Time Payment, then enter the payment amount and credit card information.  You can use a payment voucher on this screen if you don't want to use a credit card.  You can also set up Autopay (Manage Autopay) on this screen.  Will give you a $2 credit each month if you set up with a credit card.  

[hTideGnow]

@Coddy0106  You can setup a Credit card on the system first.

Once a credit card is setup, click Make a Payment  You will have a choice to pay either the amount due or any amount you want to 

You can also buy a voucher from a store and load the voucher online or via *611