How do I get my money back after public mobile took out double payments twice now

[JL9]

You can request a refund but the amount of time and hassle it takes, it would be much easier to leave it in your available balance. That way your card wouldn't get charged again until mid to late September

[softech · Accepted solution]

@George61   did you clicked it twice by mistake?

First , login to My Account and check if your Available Fund has any amount there.   The overcharged amount usually will stay as Available fund and can be used towards next renewal

https://selfserve.publicmobile.ca/en/account/overview

PM is a prepaid provider, usually do not provide refund unless it is a system problem.  So, it is better to leave the money in the system for future use.   But if you think it is a system problem and you want to try to request the refund, please open a ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there