Generating a ticket to return a phone

[lpletzer]

I'm using this post to reach out to Public Mobile Service people.

I've tried a number of time to generate a ticket on this matter without success. Why? I have no idea. You'd think after 30 odd years of working in engineering I'd be able to fill out a form but apparently not in this case.

Anyhow, if you folks are monitoring this community please get back to me.

Thanks.

[lpletzer]

Thanks. I'll give it a try.

Have a good one..

[hTideGnow · Accepted solution]

hI @lpletzer   It is not you, it is just that he chatbot does not work for CPO ticket/ phone return. (broken for many months)

you have no choice but to message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent