How do I get a Customer Support Rep to help?

[Davidjames1]

I need someone to help me change my payment information on 3 phones. I am about to have a coronary. I hate this site. 

[Mmzah]

i hear that, this site is terrible.. so buggy.  It wouldnt even let me order a sim card and I had to pay for one.  I'm still waiting for that reimbursment.

I think there is 1 tech that works here.. starting to understand the concept of this service.

[Sansan]

I hope you will be successful soon. Unfortunately public mobile agents CANNOT update cc information for us. Don't bother to contact them for this. This will DEFINITELY get you that coronary.

[hTideGnow]

HI @Davidjames1 

payment system always has issue for card update.  Wait 24 hours and try again

if you need to resume service first, buy a voucher from Shoppers drug mart and load the voucher using *611

if you need agent's help,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[BKNS27]

@Davidjames1 

Login to the PM app then the Payment tab>Update Card Information on each phone…Done!

 You can also try calling 1-855-4PUBLIC if you know the PIN for each account.