How do I contact a customer service agent

[Rana7]

I activated my account with pubic mobile yesterday. However, I can't login to my account because it says forbidden ai. I have already tried clearing the cache, deleting cookies, etc. My payment went through as it is on my credit card statement. I need to create a ticket for a customer service agent to help me, but I can't because I can't login. I desperately need help. They can't even call me because I can't receive or make phone calls. What do I do?

[Rana7]

This link doesn't work because it requires me to login. Is there a way of chatting with a real person

[Rana7]

Do you have the link for the ticket? I can't find how to do that

[EB0]

@Rana7 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[EB0 · Accepted solution]

@Rana7 

you already login to the community, so you can create a ticket

[Rana7]

I can't create a ticket, because I can't login. Any other recommendations?

[Rana7]

I can't login to create a ticket because it always says forbidden A1. Any other recommendations?

[EB0]

@Rana7 

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent