How do I change notification settings in my self serve account?

[catohound]

I had to contact a support agent to get the holiday rewards applied to my account because I didn't get the text.  That part is resolved, but the agent told me that he could see I had my notifications turned off in my account and that was probably why I didn't receive the offer.  I can't find where to turn them back on, though.  Can someone please tell me how to do that?

Thanks!

[hairbag1]

@catohound 

If you click it, it says "no push notifications  (email, mobile or real-time pop-up messages) are sent to you. Messages still appear in your Notification Feed."

[catohound]

Well, the cs agent just said he enabled whatever was disabled, but I don't see any changes in my Community settings, so it must be something behind the scenes.  In any case, I suppose it's all fixed.

Thanks, everyone.

[catohound]

Do the notification settings in my Community account have an effect on what texts I might receive about my self serve account?

[catohound]

Hmm.  I got a text on November 28th about their Cyber Monday deal, so it seems like I'm getting marketing.  I'll ask the cs agent if he's talking about something else.

[hairbag1]

Log in to the Community Forum, top right side of page the little lightbulb icon...click.  My Sunbscriptions /  then click Notification Settings. See if Push Notifications is clicked...if it is unclick it.

[computergeek541 · Accepted solution]

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@catohound wrote:

I had to contact a support agent to get the holiday rewards applied to my account because I didn't get the text.  That part is resolved, but the agent told me that he could see I had my notifications turned off in my account and that was probably why I didn't receive the offer.  I can't find where to turn them back on, though.  Can someone please tell me how to do that?

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There are no notification settings inside your Self Serve account.  The notification settings that you're probably thinkng of our the Community notifications at the top of the webpage and by e-mail.    While logged into Community, go to:  https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile

As for the text message about the free holiday add-ons, those are called marketing permissions. There isn't anywhere in Community or Self Serve to turn those on. You'll have to ask a customer support agent, although for previous years people were opted out of marketing text messages still received the text message about free add-ons.