How do I activate SIM?

[BukhariHussain]

I have lost my SIM (when I was overseas I swapped with theirs and then lost my public later). I now purchased the new Public mobile SIM. How do I activate the SIM? I dont want to change my phone number.

[BukhariHussain]

Thanks @softech I did it. I tried option 1 and it worked. Everything is good now. Thanks everyone!

[softech · Accepted solution]

@BukhariHussain does it has the option to send email if you click "didn't receive code?" on the send 2FA screen?

you can also try these workarounds to try to get back in My Account 

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@BukhariHussain  I would message them again , it’s not typically this long for a reply 

[BukhariHussain]

I just checked but haven't got any message yet. 

[Handy1]

@BukhariHussain  Agent should reply with in the hour with some verification questions to start before being able to help you . So keep an eye on your community in box for there response or use this link to it 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[BukhariHussain]

I can't log in to my account because it was sending the PIN number to my phone and I can't get the text because I dont have a SIM, so I chatted with the customer service and he said I had to create a new log in to contact the agent. I was going in circle here. Thank you @Handy1 for proving me the private message link to agent. I have sent the message, lets hope they help.

[BukhariHussain]

I can't log in to my account because it was sending the PIN number to my phone and I can't get the text because I dont have a SIM, so I chatted with the customer service and he said I had to create a new log in to contact the agent. I was going in circle here. Thanks to @Handy1 he provided the private message link to agent. I have sent agent message. Let's hope they help.

[hTideGnow]

hi @BukhariHussain login My Account, Profile, click the pencil besides the sim number to update the new sim

[Handy1]

@BukhariHussain  DO NOT activate it , you just need to log into your account profile page and SIM card swap the number like this . If you can t log in ask support to sim swap the number for you 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device

direct link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437