@punkscience As @popping has advised if you have waited out the one hour since your first attempt then clear your browser and use secret/incognito mode in chrome or Firefox as they work best and should prevent any errors from occurring. If it will not accept you SIM then you've had a partial activation. If all of your services are still working on your previous providers SIM and you were porting your number then the port did not initiate. If your old SIM only has incoming calling and texting then you are mid port or have a stuck port. With no services on the pm SIM card it's not activated, not provisioned because your account hasn't set up properly or possibly but rarely a defective SIM.
In these situations you must contact a moderator. If you are unable to do this via Simon then go to your private message box the envelope icon next to your avatar at the top right corner of your screen. Send a private message to the moderators by tagging @CS_Agent in the send bar, adding a subject and writing to the moderators explaining your issue. Include the info you used to create the account, email,password, pin #, ph# being ported, full name and address on account. To further verify you they may ask: dob, alternate ph # if any, payment amount and type, security question and answer. Then keep an eye on your private message box for a little number will pop up indicating a message from the moderators. Responding promptly to messages will speed up your service times.
