How can I pay my account so you can reactivate my phone

[puritaereyes]

I need to pay my account so you can reactivate my phone .

[esjliv]

Hello @puritaereyes , I am surprised you are not aware of methods to do this being a member since 2018.

But if you activated in store, way back when, perhaps you never created a My Account before.

If not you can submit a ticket here to have one created so you can manage your account this way: Create or forgot My Account email or password link

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

[hTideGnow · Accepted solution]

HI @puritaereyes 

there are couple ways to pay:

1. Login to My Account, then click on the reactivate button to pay

2. using *611, but it needs your 4 digits pin.  You cannot use it if you have forgotten it

3. go to get a voucher from stores, preferably from Shoppers drub mart.  Then load your voucher via *611 

[will13am]

@puritaereyes , my preference is to use the self serve account.  Login and you should be able to top up or use a payment card.  Make sure to use incognito mode on your browser. 

[Handy1]

@puritaereyes  

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611  no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you  still have service and your plan renews today / tomorrow you can ignore this suspended notice

[softech]

@puritaereyes   simply login to your My Account.  then click Reactivate my plan and follow the steps to pay

YOu can also use *611 to pay if you know your 4 digits pin