How can I log in without verification?

[doriszheng17]

I have an account with a mobile card, and I need to verify it every time I log in. But now the bound email and mobile phone verification can't be used, what should I do? How can I log in to my account online without verification?

[hycm53]

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@doriszheng17 wrote:

I forgot my email password, and my mobile phone is out of charge, so neither method works. Also it's weird that my account was auto-renewing, but it didn't renew this month, I have enough balance on the card.

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Which email password you forgot? PM login email or other email? If it's other email then you can reset password for other email. Then login PM account, PM will send 2FA code to your other email.

[Yummy]

First gain access to your account. You can ask agent for assistance with this matter.

Then disable 2FA and you will be able to log in only with email/password.

[walker1]

@doriszheng17   Either send a private message to CS_Agent 

Or use the Chat Bot Simon to get a service ticket for help.

[softech · Accepted solution]

@doriszheng17 

Please open the ticket with PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[doriszheng17]

How do i contant C's agents?

[doriszheng17]

I forgot my email password, and my mobile phone is out of charge, so neither method works. Also it's weird that my account was auto-renewing, but it didn't renew this month, I have enough balance on the card.

[will13am]

@doriszheng17 , generally when logging in you have a choice of where 2FA code is sent.  If the account is suspended then only email option is available.  That said, within the self serve account is an option to disable 2FA.  What do you mean the bound email cannot be used?  Do you need an email change?  If so, use the chatbot link to initiate a support ticket.  

[mimmo]

You should contact C's agents to change the email associated with the account.  

Once logged in you can also turn off 2fa

[walker1]

@doriszheng17   Get your verification either sent to your email address or phone instead.

Once you finally login to your account, you can turn off the verification required to login in the future.