06-30-2022 11:54 AM - last edited on 07-03-2022 01:14 PM by Dunkman
Chatbot is useless
Solved! Go to Solution.
06-30-2022 12:35 PM
If you are doing private message, make sure it is with CS_Agent
06-30-2022 12:30 PM
@Skilling Check your little envelope top right corner , your conversation is there
06-30-2022 12:21 PM
How do I get back to a conv I was trying to have with cs-agent? tab got closed
06-30-2022 12:08 PM
@Skilling Read above posts
06-30-2022 12:06 PM
Simon is a royal pain!
Keeps going around in circles.
I can not submit a ticket.
If there is no customer support I may be trying to sign up with the wrong provider.
Very frustrated, been over an hr trying to jump through hoops.
06-30-2022 12:01 PM
@Skilling Hi all help is online
you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your community envelope for a reply
06-30-2022 11:58 AM - edited 06-30-2022 11:58 AM
@Skilling - what seems to be the issue? Maybe the community can help.
Two ways to contact CSA:
1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:https://widget.telus.tiia.ai/publicmobile/publicmobile.htmlOR2- Private message CSA here (slower method) by clicking here:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Try the 2nd option above it SIMon bot is causing issues.
