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How can I do online sim swap for public mobile

Johnbayview
Great Neighbour / Super Voisin

Hi,

I lost my sim card two days ago, so I do need to swap the sim into a new sim chip. How can I able to do that. I am looking for your help guys. Thanks.

 

Regards,

  John

5 REPLIES 5

JL9
Mayor / Maire

Sorry was this meant for another thread?

esjliv
Mayor / Maire

Hi @Johnbayview ,

Have a read over this Get Help Article, and see "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

Yummy
Mayor / Maire

Yummy_1-1659649860582.png

Yummy_0-1659649243559.png

 

 

 

softech
Oracle
Oracle

@Johnbayview 

 

 to make sim card change, login to My Account, click Quick links and Change SIM card.  (or on Mobile browser, change to the profile page, click Edit Account Info from the very end of the page , then you will see a section about Change SIM Card Number). 

 

Enter the new sim card number and follow the steps

https://selfserve.publicmobile.ca/en/account/edit/your-accounthttps://selfserve.publicmobile.ca/en/account/edit/your-account

 

Timer
Mayor / Maire

@Johnbayview 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

on the top corner use quick links.

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