4 weeks ago
How do I delete Eversafe accounts? Over the years i've used my different emails to open Public Mobile accounts and after a while I've closed them but my emails are still attached to them. When I try to log in they want to send me 2FA codes to phone numbers that have been cancelled. What can I do?
4 weeks ago - last edited 4 weeks ago
@YOX1923b wrote:How do I delete Eversafe accounts? Over the years i've used my different emails to open Public Mobile accounts and after a while I've closed them but my emails are still attached to them. When I try to log in they want to send me 2FA codes to phone numbers that have been cancelled. What can I do?
You can have it sent to an email. But as you said, you've changed them often. You'll need a CS Agent's help on this
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
4 weeks ago
@YOX1923b I don't know of any way to do this, you can ask customer service. Submit a ticket at the chat icon bottom right of this page. If that doesn't work send support a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437