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RECOVER EMAILS

YOX1923b
Great Neighbour / Super Voisin

How do I delete Eversafe accounts? Over the years i've used my different emails to open Public Mobile accounts and after a while I've closed them but my emails are still attached to them. When I try to log in they want to send me 2FA codes to phone numbers that have been cancelled. What can I do?

2 REPLIES 2

Chalupa_Batman
Mayor / Maire

@YOX1923b wrote:

How do I delete Eversafe accounts? Over the years i've used my different emails to open Public Mobile accounts and after a while I've closed them but my emails are still attached to them. When I try to log in they want to send me 2FA codes to phone numbers that have been cancelled. What can I do?


You can have it sent to an email. But as you said, you've changed them often. You'll need a CS Agent's help on this

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

Phil_Adelphus
Mayor / Maire

@YOX1923b  I don't know of any way to do this, you can ask customer service.  Submit a ticket at the chat icon bottom right of this page.  If that doesn't work send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

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