12-27-2022 09:07 AM
I received Public Mobile text giving me holiday bonus if I respond, but my phone is not functioning properly and I can't text properly to respond. I'm going to get a new phone soon. But for now I can't text respond. How else can Public Mobile help me to post the holiday bonus to my account?
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12-27-2022 03:14 PM
If you have access to another phone, the quickest way to deal with this is to pop the SIM out of your existing phone and put it in another one. You can then just send the YES2 text to 4911.
12-27-2022 10:25 AM
Sorry @Debugs , that promo box won't work for the Christmas bonus we are getting. It is for used if there is a promo code for existing members for something else. @monctonmom has to open ticket with PM support if he cannot text back YES2 to short code 4911
12-27-2022 10:06 AM
On top of what's mentioned above, try entering your promo code thru your account page:
1. log into your account
2. go to plans & add-ons
3. scroll down and find "New Promotional Code"
It will work for some promo codes in my case. Good luck!
12-27-2022 09:10 AM
@monctonmom @First try texting YES2 4911 , if that dose not work conta a agent to manually apply for you
To Contact CSA-agent; there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If ticketing does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+)Here
12-27-2022 09:10 AM
Easy @monctonmom
Contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.