Hi, I am locked out trying to log in

[neilestuye]

can I get help, it says if you forgot password click this link, I did, but public mobile says I've been locked out and need to contact you guys, thanks cheers

[reddysar7]

If you could wait for 1 hours it will be re activate your account.

Mostly it should work after 1 hour .

If not please reach moderator or create ticket for your issue.

[Triguy]

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.  If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[HALIMACS · Accepted solution]

@neilestuye 

• Please wait 1 hour for your account to become unlocked
• When your account is unlocked, please try resetting your password

If you remain unlocked after 1 hour, or need further assistance after that, try the below link to contact the moderators:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437