Help

[Sarahmulder289]

Someone stolen my phone and then port out my number and now I have a new sim card and phone could I get back my same plan for free and my balance I had 

[srlawren]

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@Sarahmulder289 wrote:

Can someone please help me out getting a free one-time courlty credit

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@Sarahmulder289 you said you couldn't afford to buy a top-up until Dec 2nd and then came back on Dec 5th to ask this.  Hmmmmmmmmmmmmmmmmmmmmmmmmmmmmm.

[softech]

@Sarahmulder289   last time you have an iphone 8!!

As long as you have an active plan on PM, just wait for the text and reply YES.    No one  can help other than wait  🙂

More info:

More is Merrier is back! - Community (publicmobile.ca)

[Sarahmulder289]

Yes I buy a ZTE mobile 

[softech]

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@Sarahmulder289 wrote:

Can someone please help me out getting a free one-time courlty credit

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Welcome back @Sarahmulder289 !!!

how's the phone situation since ?  You need to get your service back before you can get the credit.. was it resolved?

[ShawnC13]

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@Sarahmulder289 wrote:

Can someone please help me out getting a free one-time courlty credit

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@darlicious, someone is back at it

[Sarahmulder289]

Can someone please help me out getting a free one-time courlty credit

[darlicious]

@Luddite 

Well I know what the solution for me was.... was that little "report" button below my private message. Then a CSA replied that "took care of the OP"and they won't be sending anymore messages seeking help. Hopefully that included an IP address ban as well..

[CountyDownIeUk]

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@darlicious wrote:

@ShawnC13

 Very entertaining thread.....

@Sarahmulder289 

Maybe you should get a landline it much harder for your phone to be stolen. I will ask @Angelface  if they can get you a free one. Then both you and your husband Mario can have phone service.

👍🏿

[darlicious]

@ShawnC13

 Very entertaining thread.....

@Sarahmulder289 

Maybe you should get a landline it's much harder for your phone to be stolen. I will ask @Angelface  if they can get you a free one. Then both you and your husband Mario can have phone service.

[CountyDownIeUk]

@ShawnC13 

You might want to add these to the list as well. 

[CountyDownIeUk]

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@ShawnC13 wrote:

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@CountyDownIeUk wrote:

@ShawnC13 @Dunkman 

Rather than continuing this charade is there not a way to review all this persons alleged Community names, the validity of initial posts and an ISP verification and permanently ban? 

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@CountyDownIeUk,  I have brought this to the attention of the community manager (not working as it is a weekend) and the Customer Service Agents.

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Thanks.....is the best way to go. 

[ShawnC13]

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@CountyDownIeUk wrote:

@ShawnC13 @Dunkman 

Rather than continuing this charade is there not a way to review all this persons alleged Community names, the validity of initial posts and an ISP verification and permanently ban? 

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@CountyDownIeUk,  I have brought this to the attention of the community manager (not working as it is a weekend) and the Customer Service Agents.

[softech]

@CountyDownIeUk honest, I think it is hard.. for example, the IP we got from ISP will change.  And if users use mobile data, blocking on IP level would even be harder

Also, this is no major sites like banks,  ISP won't help much..  and I am certain PM won't put in to much effort and resources on this topic too.  There are more pressing  things on the list for PM to fix already.

[CountyDownIeUk]

@ShawnC13 @Dunkman 

Rather than continuing this charade is there not a way to review all this persons alleged Community names, the validity of initial posts and an ISP verification and permanently ban? 

[softech]

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@CountyDownIeUk wrote:

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@ShawnC13 wrote:

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@Sarahmulder289 wrote:

I don't have money to top up untill dec 2

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What about switching to the $15 plan

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Actually that’s only $13 @Sarahmulder289  “if” you can do auto pay with a credit or ATM card. 

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actually, I find a way to help!!!

only $13.. since @Sarahmulder289  has spent $10 with the case, return the case and it's only $3 short. 

Better get a $15 plan running then no plan at all, I think

[CountyDownIeUk]

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@ShawnC13 wrote:

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@Sarahmulder289 wrote:

I don't have money to top up untill dec 2

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What about switching to the $15 plan

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Actually that’s only $13 @Sarahmulder289  “if” you can do auto pay with a credit or ATM card. 

[ShawnC13]

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@Sarahmulder289 wrote:

I don't have money to top up untill dec 2

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What about switching to the $15 plan

[softech]

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@Sarahmulder289 wrote:

I don't have money to top up untill dec 2

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then just wait i guess.. report to police first.. if they catch the bad guy quick, maybe you can get the phone back earlier.. maybe..

in the meantime, nothing you can do .. I want to help but I have no $50  😞 ..  just wait till dec 2.. only 25 days or so more.

[CountyDownIeUk]

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@softech wrote:

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@Sarahmulder289 wrote:

I am not deal with public mobile any more 

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Oh no, you cannot just leave like this.. you have spent $10 with PM and Mary is helping you.

we are helping you too.. we are all great person here and trying to find out what is going on.  It must be just your name.  Someone don't like Sarah Mulder so much and the person must be targeting anyone with name like that.   we trying to get you out of the back luck.. 

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Ah @softech please take it easy. I just hope Mary is not a CSA but another kind hearted Mary out here in the community. 

[Sarahmulder289]

I don't have money to top up untill dec 2

[softech]

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@Sarahmulder289 wrote:

K Mary want me to get a 50 a top up 

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fair.. you spent $10 for the sim and $240 for a new phone. Top up $50 and you are good to go.   Do it now.. get your service back.. then report to police about your stolen phone.  we need to get the bad guy arrested!!!

[Sarahmulder289]

K Mary want me to get a 50 a top up 

[softech]

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@Sarahmulder289 wrote:

I am not deal with public mobile any more 

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Oh no, you cannot just leave like this.. you have spent $10 with PM and Mary is helping you.

we are helping you too.. we are all great person here and trying to find out what is going on.  It must be just your name.  Someone don't like Sarah Mulder so much and the person must be targeting anyone with name like that.   we trying to get you out of the back luck.. 

[Sarahmulder289]

I am not deal with public mobile any more 

[Sarahmulder289]

I not in danger why would you say that 

[softech]

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@ShawnC13 wrote:

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@Sarahmulder289 wrote:

Not my account my is sarahmulder289 I don't know that account sarahmulder79

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I think many of this would match having the same IP

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see.. i told you.. this name is bad luck.. 

🤔4, 28, 289, 79,  which number will be nice victim?

[ShawnC13]

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@Sarahmulder289 wrote:

Not my account my is sarahmulder289 I don't know that account sarahmulder79

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I think many of this would match having the same IP

[softech]

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@ShawnC13 wrote:

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@Sarahmulder289 wrote:

Not my account my is sarahmulder289 I don't know that account sarahmulder79

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Should we ask PM to look for matching IP's?

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I think Mary should check.  Just in case @Sarahmulder289  not just lost the phone.. maybe something more going on and Sarah is in fact in danger. 

[ShawnC13]

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@Sarahmulder289 wrote:

Not my account my is sarahmulder289 I don't know that account sarahmulder79

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Should we ask PM to look for matching IP's?