Help

[nkardos]

Service stopped and now I’m locked out of my account

[nkardos]

Chat says its supposed to be within 30 minutes. I really hope that it's not until tomorrow, that's ridiculous.

[Humble12]

They work late though so expect a response from them

[EB0]

@nkardos 

It could take 4 hours, but it’s possible that they will reply tomorrow.

[nkardos]

I have sent a message to CS Agent. It's been over 45 minutes with no response.

[EB0]

@nkardos 

If you are getting 

{"message":"Unauthorized"}

send a message to the CS Agent through the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[nkardos]

How do I verify my account ownership? Which instructions?

[Humble12]

Account compromise: If your account is locked or restricted, it may be due to suspicious activity or a violation of the terms of service. Verify your account ownership and follow the instructions provided to restore access.

Malware or unauthorized access: In some cases, account locks can be caused by malware or unauthorized access. Run a thorough scan with your antivirus software and ensure your device’s security is up-to-date.

[nkardos]

Error says unauthorized. Chatbot says to contact support via private message. I’m not aware of my payments not processing, but even if so, there’s no way for me to login and check. 

[EB0]

@nkardos 

Even if your service is stopped, you still be able to login, what is the error when you login?

How long has you service stopped? When was the last time you pay your subscription fee?

[nkardos]

Yeah I don’t have access to another phone. Not helpful. 

[slusagm]

cos you need to call that 1855 number using another phone!!

and did you recall a payment from your credit card?

[nkardos]

Hm when I dial it just says call failed! And when I try to log in it says contact customer service…so I’ve sent a private message I guess that’s all I can do?

[slusagm]

if you call 1-855-4PUBLIC  and check your account status, does it tell you your account is suspended?

maybe you can buy a voucher and pay using voucher to get the account back first