Help

[Susiecue]

Is public mobile down? It keeps saying it can't process the payment,  this is very frustrating. It won't let me add funds either, there is nothing wrong with my bank account either.

[hTideGnow]

HI @Susiecue 

if you tried 4 days, I would submit ticket with agent first

for Incognito mode, click on the 3 dots on top right of your browser to bring up the menu, click New Incogntio Window or New Incognito tab there

[Susiecue]

It's crazy, I've been trying for 4 days, and now no service.  How do I do it in incognito?

[Handy1]

@Susiecue  You may need to wait n hour and again on computer or the app . If still no luck please submit ticket with support to confirm 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Susiecue 

there seems to be some problem with the payment system

wait an hour and use Incognito/private/secret mode on your browser to try again

if still fails, you can ask agent to confirm what was wrong.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or you can also buy vouchers from stores and load the voucher using *611