Help with activation

[Laslan]

During my activation process, at the end of it, I got an error that it cannot be completed and that I should look for support. I have a onePlus 1 phone and was trying to move from kood mobile after I entered my IMEI.

[Thelastjedi]

Hi there,

I think all the previous replies are correct and I just want to put my one cent here. I got the exact same error message at the end of my activation process yesterday when I transferred my number from Fido. I would suggest checking your device's cellular setting to see if the esim had been existed and added to your phone. In Oneplus you could go to Settings - Mobile Network. If there is no sim card showing in the page at all, then you may need to get a hold of a CS Agent to fix the issue. 

Hope the answer is helpful. Thank you! 

[HALIMACS]

Recommend using the Koodo Account number for porting purposes to Public Mobile, @Laslan 

If porting here from Koodo pre-paid, you'll need customer support assistance.

If porting here from Koodo post-paid, you can try the porting assistance folks (whose number I'll send you by checking your private message box here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And here's how you contact customer support:

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

[Chalupa_Batman]

It's best to get a hold of a CS Agent to fix any errors that may have occurred.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

Was that a Koodo pre-paid plan or post-paid?

[hTideGnow]

hi @Laslan was that an esim activation? did you get any Welcome email from PM?

To resolve you issue, you will need to submit ticket with CS agent by messaging here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437