Help, my husband and i transfered from Virgin and phones won't text or call or anything.

[softech]

@jroz as long as it works and stay that way it's good 👍

[jroz]

Thanks for all your help.  The phones mysteriously started working at 5 pm and 11:45 pm.

[esjliv]

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@jroz wrote:

I check the blacklist and it is not on it. I reset the phone and restarted and still nothing.  However when the phone turns on it says:  US Cellular.  Could that be an issue? 

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Awe, we'll that sounds like the issue. 

@jroz were you and you husband travelling in the USA recently? Also, I believe it is possible that Virgin USA has it locked on their network if you were using their service in the US.

Are you able to answer @dust2dust's questions at the bottom of their post?

[softech]

@jroz 

try this to change network:

Samsung Galaxy A12 - Network Mode Settings

1. From a Home screen, swipe up to access the apps screen.
2. Navigate: Settings. Connections. ...
3. Tap. Network mode. .
4. Select Manual
5. Then select Public Mobile

If that still does not work, try to change the Network mode to 3G for a test:

1. Swipe up.
2. Select Settings.
3. Select Connections.
4. Select Mobile networks.
5. Select Network mode.
6. Select your preferred option.
7. Select 3G Only or WCDMA only

And, did you open ticket with PM support yet?  If not, maybe also open one to make sure everything is setup properly on their end

[dust2dust]

If your menu system is like mine then first go to settings, about phone, status information, sim card status and tell us the network.

Then go to settings, connections, mobile networks, network operators and look for it to be set on automatic.

Did the phone originate from the states? Are you close to the US border?

[jroz]

Sorry not tech smart, how do i do that?

[softech]

@jroz US Cellular? 

Can you check the Network connection ?  change from Automatic to Manual and manually choose Public Mobile.  Let us know if it works

[jroz]

I check the blacklist and it is not on it. I reset the phone and restarted and still nothing.  However when the phone turns on it says:  US Cellular.  Could that be an issue? 

[esjliv]

@jroz are you able to log into your My Accounts? Do they both say 'Active' status? Odd that both your phones are having issues.

Did services worked fine on both A12 before the Public Mobile activation process? If these are 'new to you' phones, are the phones blacklisted? https://www.devicecheck.ca/check-status-device-canada/

Have you both restarted the phones since activating with Public? How about trying a Reset of the Network settings. Does that do anything?

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

[softech]

@jroz   if you got the Samsung A12 in Canada, it should work.   Should be just a sim provisioning issue.  Please message support  and tell us how it goes

[jroz]

They are Samsung A12

[jroz]

thank you doing that right now

[softech]

@jroz   if you cannot even make outgoing calls, it is not a porting problem but a sim provisioning, please message support as advised above

[hTideGnow]

HI @jroz 

try to put your sim card in another phone and check if it works.

if not, then probably account setup problem,  please submit a ticket with CS agent:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[jroz]

port

[softech]

@jroz   cannot even make outgoing calls?

What kind of phone do you two have?  brand and model?

it is likely a problem with sim card provisioning, an easy fix for PM, please message them and they will re-provisioning your sim cards:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

@jroz 

when you guys each activated your new PM accounts, did you select new numbers or did you do the port your number process ?