Help Resetting the App

[Lauren98765]

I am trying to activate my sim card, but I received an error message. Customer Service told me I need to purchase a physical sim card and then go into the Public Mobile App and scan the QR code. When I go into the app, it is permanently stuck on this page. 

I can't do anything, I can't go back, I can't activate the sim because the app is stuck here. I've tried deleting the entire app and reinstalling it with no luck. 

[hTideGnow · Accepted solution]

hi @Lauren98765 you can just get a physical sim card as advised by CS agent and then reply them or message them a new one and ask them to update the physical sim card.  Once that is done ,you will be able to login the app and check account settings 

[Chalupa_Batman]

As long as you haven't made a payment yet, you can other if it's an android phone, go into the app settings and delete the cache and reboot the phone. If not, just delete the app and try again. If you end up paying twice, CS agents will credit your account.