Help!! I can't receive or make calls

[Barbiewhite]

Please help!! I haven't been able to make any calls or receive any calls since last night.  I can only text or receive texts from a couple of my contacts. When I try to call somewhere it say's 
"Sorry we can't complete your call, please call us at 611 for assistance" but I did all that and nothing has worked. anyone know what the issue is??  Thanks

[Barbiewhite]

Airplane mode is disabled. I am using an iphone. 

[JK8]

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@HALIMACS wrote:

@Barbiewhite 

Could your airplane mode be enabled and you possibly may still be on a Wi-Fi network and getting iMessages from the couple of contacts you mention?  (If on iPhone...)

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This is something else you can try. Put on airplane mode for a minute. Take off and reboot.

[Barbiewhite]

Thanks for the heads up.. I don't want to mess up my rewards unless I don't have no other choice.  I did reboot my phone several times. I will try the network reset to see if that works. 

[HALIMACS]

@Barbiewhite 

Could your airplane mode be enabled and you possibly may still be on a Wi-Fi network and getting iMessages from the couple of contacts you mention?  (If on iPhone...)

[JK8]

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@Dunkman wrote:

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@Barbiewhite wrote:

when I go into loss/stolen phone.. do I click on "Suspend Service"?

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@Barbiewhite 

I would suggest try @JK8 other suggestions first.  Network reset, reboot phone before using lost/stolen phone trick. That trick sometimes messes up your rewards for next payment.  

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Don’t put in lost/stolen then. If other options don’t work contact a moderator and they will fix your account.

[Dunkman]

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@Barbiewhite wrote:

when I go into loss/stolen phone.. do I click on "Suspend Service"?

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@Barbiewhite 

I would suggest try @JK8 other suggestions first.  Network reset, reboot phone before using lost/stolen phone trick. That trick sometimes messes up your rewards for next payment.  

[Barbiewhite]

when I go into loss/stolen phone.. do I click on "Suspend Service"?

[Barbiewhite]

It renewed yesterday. I am on autopay. Yes, my account shows as Active. 

[Barbiewhite]

The numbers do match. 

[HALIMACS]

Hi @Barbiewhite 

When is your renewal date?

Does your self serve account show your service as being active?

[JK8]

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@Barbiewhite wrote:
I have the $25.00 plan.. which means I can call anywhere in Canada, unlimited texting etc. I have 2 gbs of data. I am on autopay. I have lots of data left. 

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Try these:

-reboot phone

-put in lost/stolen mode in self service then take off

-reset network settings

-take sim card out and put back in

If none of these work contact a moderator: 

• send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Dunkman]

@Barbiewhite 

In your self service account, check your SIM card number, the last 4 digits and make sure that it matches your phone's SIM card number.  If it does not match, you have been SIM jacked and you will need to suspend your account and contact moderator.  

[Barbiewhite]

I have the $25.00 plan.. which means I can call anywhere in Canada, unlimited texting etc. I have 2 gbs of data. I am on autopay. I have lots of data left. 

[computergeek541]

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@Barbiewhite wrote:

Please help!! I haven't been able to make any calls or receive any calls since last night.  I can only text or receive texts from a couple of my contacts. When I try to call somewhere it say's 
"Sorry we can't complete your call, please call us at 611 for assistance" but I did all that and nothing has worked. anyone know what the issue is??  Thanks

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Are you on a plan such as the $10 plan that has a limited number of minutes? If you are, go into your self serve account to view how many minutes are remaining.