Having problem getting data on alterative phone number 709-xxx-xxxx

[jane1948]

       Paying for data on phone number 709-xxx-xxxxx and not getting any

Edit by Dunkman: removed personal information

[softech]

@jane1948   this is an open forum , please remove your phone number for your potection

and what phone do you have? brand and model?

did you try your sim in another phone and see if data works?

also, you can try to Reset all Data on your phone first and see if it works.

[esjliv]

@jane1948 - This is a public forum, please edit your post to remove any personal information. To edit it, hit the down arrow at top, right of your post.

Try 1 or more of the below:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if services works

[Handy1]

@jane1948 @Fist look under your name to the right  arrow button by time stamp tap it and edit you phone number this is public forum 

edit is your account active ? And do you have any data left 

Try again  incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page.                                ^^^