Call the telus porting department phone number sent to your private message box. Preferably supply them with your old providers account# to reinitiate porting. The IMEI # can easily have a typo so using the account # is a safer option.
Put your old Sim card back in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it. Your port will complete within a few minutes to a maximum of 2 hours. Once the old Sim stops working you can replace it with your pm Sim card and reboot your device.
Welcome to Public Mobile!