01-12-2023 03:41 PM
Hi there, I’m going travelling for 3 months and I’ve got a plan with bonus data that I’d like to keep. I won’t be able to use it during my travels so I’m wondering if there is a way to pause it and restart the same plan when I’m without having to downgrade my current plan. Thanks
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01-12-2023 03:50 PM
01-12-2023 03:47 PM
@Brooksmash2008 you can. adjust doable Pre-authorized Payments on your My account. You account will then be suspended on the next renewal day. Make note of that date. You have only 90 days to come back and resume the service. In fact, I suggest you to come back and My account and resume the service no later than 85th day, and make sure the account shows Active. Give yourself the couple extra days just in case something goes wrong
01-12-2023 03:46 PM
.......(further to darlicious) so you can plan on that depending on when your plan expires. If your plan expires a couple weeks into your away time then you come back in say 10 weeks then you can just manually pay to reactivate. You're inside the 90 days of suspension.
01-12-2023 03:46 PM
@Brooksmash2008 yes you can.
You can suspend your account or list it in lost/stolen and you will not get charged upon next renewal.
You must reactivate with 90 days though or you lose you number and account.
01-12-2023 03:44 PM
@Brooksmash2008 Yes you can by disabling pre-autorized payment or asking customer support to remove the payment card and the account will suspend at the following payment due date and you will have 90 days from then to come back and top up the account to keep the number/account from being deactivated. It's recommended to top up around day 86ish to allow for payments problems to be dealt with.
01-12-2023 03:43 PM - edited 01-12-2023 03:46 PM
Absolutely. You can suspend your account for up to 89/90 days before needing to reactivate.
Here are your options:
Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels!