HOW CAN I LOG IN MY ACCOUNT?

[Dave-SUN]

I don’t have an eSIM card, so in order to log into my account, the verification code must be sent to my email. But right now I also can’t access my email, because logging into it requires a verification code that gets sent to my phone number. What should I do in this situation?

[Dunkman]

@Dave-SUN 

I will escalate your post to customer service agent CSA_PM, who hopefully will contact you via private message faster. 

[CSA_PM]

Thanks for escalating! The client was already in contact with an agent when the post was escalated.

[Dave-SUN]

Thank you for your help.

[hTideGnow]

hi @Dave-SUN 

then you have no choice but to ask PM support to help

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hairbag1 · Accepted solution]

@Dave-SUN 

without an active account established yet, you'll need to use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437