Got a new SIM, but no cellular network

[Pazzthemad]

Hi,

I am new to Public mobile, got a new SIM, activated it and purchased a plan.

4 hours later, the cell is unable to establish a  connection to the cellular network. Got the Message "Cellular Network not available for voice calls"

My Cell is a Motorola One Vision.

I tried multiple restarts and resets without success.

My old working sim works instantly in my new phone, so this is not a hardware issue. The new SIM does not work in my current phone.

Is there a way to open a ticket and/or talk to someone to validate if the provisioning is correctly done ?

Thanks for your help !

[Pazzthemad]

Thanks, Simon worked, the ticket generator didn't. Had to post a message to the moderators.

[computergeek541]

@Pazzthemad 

A ticket is opened by proceeding to https://publicmobile.ca/chatbot.

[Triguy · Accepted solution]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work