Actually, @jameswcousineau , one CAN activate using a payment voucher, it's just more time-consuming and requires input from the Customer Support Agents.
If the payment voucher amount is NOT DISPLAYING under your Available Funds yet you are certain it was there shortly after the activation when adding it, I'm wondering if Public Mobile snagged from it instead of the credit card payment you made. It's possible the credit card payment (which may be showing as a 'pending' charge now) might not settle and perhaps they took the payment from the payment voucher amount showing on the account.
If this is not the case, try tapping the little refresher icons in self-serve to see if you can then view the voucher amount displaying in your Available Funds.
If you're certain both the credit card was charged and the voucher amount which was once displaying is now gone, then definitely go-forward with contacting the Customer Support Agents and provide them with the voucher details and a brief explanation and surely they'll apply the face-value of the voucher to your account.
Please let us know how it ends up.
